About Profyd
Profyd is a fast-growing education support company based in Pakistan, delivering online teaching lessons to international students across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is simple: high-quality online teaching and engaging learning experiences powered by skilled educators and modern digital educational tools.
We believe that student and client happiness is not just a department — it is a culture. That is why we are creating a leadership role that puts client satisfaction and happiness at the very centre of everything we do.
Job Overview
Profyd is hiring a head of customer happiness — a leadership role also aligned with the responsibilities of a chief happiness officer or happiness manager. This is a strategic position of client happiness manager for someone passionate about customer experience, retention, and building happiness-driven systems at scale.
As our customer happiness manager, you will own the entire client and student experience journey — from onboarding to ongoing satisfaction, retention, and relationship management. If you are searching for happiness manager jobs or a happiness chief officer role in Pakistan’s education sector, this is your opportunity to lead from the front.
Key Responsibilities
- Design and implement a comprehensive customer happiness strategy across all client touchpoints
- Lead the customer happiness team, ensuring every client interaction is positive, responsive, and solution-oriented
- Manage and monitor NPS scores, client satisfaction surveys, and happiness KPIs
- Build and maintain long-term relationships with international students and their families
- Develop onboarding processes that ensure new clients feel supported and valued from day one
- Handle complex or sensitive client escalations with professionalism and empathy
- Collaborate with the sales team to improve retention and reduce churn
- Train and mentor the customer support and happiness team on best practices
- Generate regular reports on client satisfaction, complaints, and happiness metrics for senior management
Requirements
- 2+ years of experience in customer success, client relationship management, or a happiness manager role
- Proven leadership experience managing a customer happiness or support team
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong empathy and a genuine passion for client and student experience
- Experience working with international clients (UK, USA, Canada, Ireland, Australia, and New Zealand preferred)
- Familiarity with CRM tools, helpdesk software, and client management systems
- Analytical ability to interpret customer feedback and translate it into actionable improvements
Salary & Benefits
- Salary: PKR 70,000 – 110,000 per month (based on experience)
- Performance and retention-based bonuses
- Leadership development and international exposure
- Opportunity to shape the company’s happiness culture from the ground up
- Clear growth path to Chief Customer Officer or VP Customer Experience
Why Join Profyd?
- Lead a people-first, happiness-driven culture at a growing EdTech company
- Build meaningful relationships with international students and families
- Create and implement systems that directly impact client satisfaction at scale
- Work in an environment that genuinely values transparency, empathy, and growth
- Be a key member of Profyd’s senior leadership team
Job Details
- Job Title: Head of Customer Happiness Officer
- Job Type: Full-Time (Onsite)
- Shift: Day Shift / Night Shift (based on international time zones)
- Location: 30-D Garden Block, New Garden Town, Lahore
- Salary: PKR PKR 70,000 – 110,000 per month